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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristina Krampe

January 30, 2026

5  out of  5
rating by Kristina Krampe
"Zach Decker is the best! Courteous and thorough."
We responded:
"Hi Kristina, Thank you so much for your wonderful 5-star review! We’re proud to have Zach Decker on our team providing courteous service and thorough guidance to our valued clients. At Darrick Earegood State Farm, customer satisfaction is our top priority, and we’re committed to delivering reliable insurance solutions tailored to your unique needs. We appreciate your trust and look forward to assisting you with all your insurance needs! Best regards, The Darrick Earegood State Farm Team"
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Heather

January 26, 2026

5  out of  5
rating by Heather
"Hazel did an amazing job with my quotes and policy purchases. Took the time to explain things to me with a great attitude and patients. She made sure we were on the same page about all the details. Was informative and just all around great service. Thanks so much Hazel for saving me some money!"
We responded:
"Thank you so much, Heather, for your fantastic 5-star review! We're thrilled to hear that Hazel provided you with outstanding service, taking the time to explain your quotes and policy purchases with patience and a great attitude. At Darrick Earegood State Farm, we strive to offer informative and personalized insurance solutions that save our clients money while ensuring they fully understand their coverage. Your kind words mean a lot to us, and we'll be sure to share your appreciation with Hazel. Thanks again for choosing Darrick Earegood State Farm for your insurance needs!"
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Rose Balavitch

January 23, 2026

5  out of  5
rating by Rose Balavitch
"Hazel was very helpful with changes with my life insurance"
We responded:
"Thank you, Rose, for your 5-star review! We're glad to hear that Hazel at Darrick Earegood State Farm was very helpful with your life insurance changes. Our team is dedicated to providing personalized State Farm insurance solutions to meet your needs. If you have any more questions about life insurance or other coverage options, feel free to contact us anytime. We appreciate your trust and look forward to assisting you again!"
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Hazel Heilman

December 19, 2025

5  out of  5
rating by Hazel Heilman
"The Big Rapids office people have been wonderful to work with! Great customer service along with a cozy environment! I know that I can call or walk in any time and get the help or guidance that I need! Thank you Darrick Earegood State Farm!"
We responded:
"Thank you so much, Hazel Heilman, for your fantastic 5-star review! We're thrilled to hear that the Big Rapids office team at Darrick Earegood State Farm provided you with wonderful customer service in a cozy and welcoming environment. Our goal is to offer reliable insurance guidance and support whenever you need it, whether by call or walk-in. We truly appreciate your trust and look forward to continuing to serve your insurance needs with care and professionalism!"
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Marissa Saley

December 18, 2025

5  out of  5
rating by Marissa Saley
"Met with Darrick about rolling over past Roth IRAs and Traditional IRAs. He was super helpful and we were able to make the necessary calls to get the process started. Thank you!"
We responded:
"Thank you, Marissa, for your 5-star review! We're glad Darrick at Darrick Earegood State Farm was super helpful in guiding you through rolling over your Roth IRAs and Traditional IRAs. Providing expert financial advice and personalized service is our priority. We appreciate your trust and look forward to assisting you with all your insurance and financial planning needs!"
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BILL SUCHLA

December 18, 2025

5  out of  5
rating by BILL SUCHLA
"Great agency"
We responded:
"Thanks for the great review and being part of the Darrick Earegood State Farm family!"
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Zachary Decker

December 18, 2025

5  out of  5
rating by Zachary Decker
"Darrick Earegood State Farm in Big Rapids is AWESOME! Hazel and Olivia do a wonderful job meeting all my insurance needs such as Auto Insurance, Homeowners Insurance, Liability Insurance, Life Insurance and even Financial Services! All while giving AMAZING customer service. Go Big Rapids!"
We responded:
"Thank you, Zachary Decker, for your fantastic 5-star review! We're proud that Darrick Earegood State Farm in Big Rapids could exceed your expectations. Hazel and Olivia work hard to provide top-notch customer service while meeting all your insurance needs, including auto insurance, homeowners insurance, liability insurance, life insurance, and financial services. Your support means a lot to us, and we’re grateful to serve the Big Rapids community!"
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Lesley Suchla

December 18, 2025

5  out of  5
rating by Lesley Suchla
"Olivia and Hazel are amazing! They will set you up with Auto insurance, Home insurance, Liability Umbrella insurance and Life insurance!"
We responded:
"Thank you so much, Lesley Suchla, for your 5-star review! We're thrilled to hear that Olivia and Hazel provided you with exceptional service for your auto insurance, home insurance, liability umbrella insurance, and life insurance needs. At Darrick Earegood State Farm, we pride ourselves on offering comprehensive insurance solutions tailored to protect what matters most to you. We appreciate your trust and look forward to continuing to serve you!"
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James Crowley

December 17, 2025

5  out of  5
rating by James Crowley
"Hazel was the most kindest and most professional agent uve ever dealt with . Hazel is a credit to the insurance world"
We responded:
"Thank you so much, James Crowley, for your 5-star review! We're thrilled to hear that Hazel provided you with such kind and professional service. At Darrick Earegood State Farm, our team is dedicated to delivering top-notch insurance solutions and exceptional customer care. Hazel truly is a credit to the insurance world, and we appreciate you recognizing her commitment. If you ever need trusted insurance advice or support, we're here to help!"
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Leah Mead

December 16, 2025

5  out of  5
rating by Leah Mead
"Hazel is great to work with. She is very thorough and informative. She was friendly and made the process very quick and easy!"
We responded:
"Thank you so much for your 5-star review, Leah! We're thrilled to hear that Hazel provided you with thorough and informative service while making your experience quick and easy. At Darrick Earegood State Farm, we pride ourselves on friendly customer service and helping our clients with all their insurance needs. Your kind words mean a lot to us, and we look forward to assisting you again in the future!"
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elizabeth kunkel

December 1, 2025

5  out of  5
rating by elizabeth kunkel
"Hazel was amazing and gave superb customer service. She was quick and thorough at getting us a quote and unfortunately it wasn't as low as we are paying now, we never felt pressured and she was very respectful of our decision to decline the quote. We look forward to hearing from her in the future if there is anything more they can do to help us she would be the person I asked to talk to."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Hazel provided you with amazing and superb customer service. At Darrick Earegood State Farm, we pride ourselves on being quick, thorough, and respectful throughout the entire quoting process. While we understand the quote wasn’t lower than your current rate, we're glad you never felt pressured and felt comfortable making the best decision for your needs. We look forward to assisting you again in the future with any insurance quotes or customer service needs. Hazel and our team are always here to help!"
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Shane Heilman

November 12, 2025

5  out of  5
rating by Shane Heilman
"Hazel was wonderful to work with. So professional! Saved us almost $2000 dollars a year on our cars and home insurance.Don't hesitate to call her and see if she can save you some money too!"
We responded:
"Thank you so much, Shane Heilman, for your 5-star review of Darrick Earegood State Farm! We're thrilled to hear that Hazel provided wonderful, professional service and helped you save almost $2000 a year on your car and home insurance. At Darrick Earegood State Farm, our goal is to offer affordable, reliable insurance solutions tailored to your needs. Don't hesitate to contact us for a free insurance quote and see how we can help you save on your coverage too!"
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Benjamin Brooks

September 26, 2025

3  out of  5
rating by Benjamin Brooks
"The people there were friendly however I was quoted one price ended up being a different price at my renewal I was not contacted about an increase. I had to reach out to them. Friendly people but I feel like the grind makes them forget their already listed customers."
We responded:
"Hi Ben, Thank you for sharing your feedback about your experience with Darrick Earegood State Farm. We’re glad to hear that you found our team friendly, but we sincerely apologize for any confusion regarding your renewal pricing and the lack of proactive communication. Typically, renewal policies and any changes in pricing are sent out about a month before the new policy term to give our customers ample time to review. At Darrick Earegood State Farm, we strive to provide transparent and personalized insurance service to all our valued customers. Your comments are important to us as we continuously work to improve customer communication and ensure our clients feel prioritized, not just during the initial quote but throughout their policy renewal process. Please feel free to reach out directly so we can review your policy and address any concerns. We appreciate your business and the opportunity to earn your trust. Thank you, The Darrick Earegood State Farm Team"
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Rosemary Yeakey

September 22, 2025

5  out of  5
rating by Rosemary Yeakey
"Brittany is my favorite person 💕 she makes everything so easy! I enjoy talking with her"
We responded:
"Thank you so much, Rosemary! We're thrilled to hear that Brittany made your experience with Darrick Earegood State Farm so easy and enjoyable. Providing outstanding customer service and making insurance simple is our top priority. We appreciate your kind words and look forward to assisting you with all your State Farm insurance needs! "
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Karen Haack

September 17, 2025

5  out of  5
rating by Karen Haack
"Olivia was very pleasant and knowledgeable"
We responded:
"Thank you so much for your 5-star review, Karen! We’re thrilled to hear that Olivia provided you with excellent customer service and demonstrated her insurance expertise. At Darrick Earegood State Farm, our knowledgeable team is dedicated to helping clients in Big Rapids, MI with all their auto insurance, home insurance, and life insurance needs. If you have any questions or need assistance with your insurance policies in the future, please don’t hesitate to reach out. We appreciate your trust in our State Farm agency!"
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Joe Wagner

September 11, 2025

5  out of  5
rating by Joe Wagner
"Knowledgeable, friendly, and helpful. Definitely recommend!"
We responded:
"Thank you, Joe, for your outstanding 5-star review and recommendation! We’re thrilled to hear that you found our team at Darrick Earegood State Farm in Cadillac, MI to be knowledgeable, friendly, and helpful. Providing exceptional customer service and expert insurance guidance is always our top priority. If you or anyone you know is looking for reliable auto, home, or life insurance in Cadillac, please reach out to Darrick Earegood State Farm Insurance Agency. We appreciate your trust and look forward to helping with all your insurance needs!"
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Levi Humm

August 27, 2025

5  out of  5
rating by Levi Humm
"Brittney Ruffner-Humm literally saved my life. She set me up with a health insurance policy to make sure I was covered when unforeseen circumstances happen."
We responded:
"Thank you so much, Levi, for your incredible 5-star review! We’re thrilled to hear that Brittney Ruffner-Humm was able to assist you with your health insurance needs here at Darrick Earegood State Farm. Protecting our customers during unforeseen circumstances is our top priority, and we’re proud that Brittney could help you find the right coverage and peace of mind. If you ever have more questions about health insurance or any other insurance policies, our State Farm team is always here to help. Thanks for trusting Darrick Earegood State Farm for your insurance needs!"
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Sheryl Mcguire

August 22, 2025

2  out of  5
rating by Sheryl Mcguire
"I really can't see all these reviews come out of Big Rapids office. That's crazy when I've is more then one issue with them ever since they took over. Done, done..update : I'm NOT going to call you because we have already had our rounds...some of these reviews are out of your Cadillac office.. as I said I'm done"
We responded:
"Dear Sheryl, Thank you for taking the time to share your feedback with Darrick Earegood State Farm. We are committed to providing excellent customer service and reliable insurance solutions to all our valued clients in Big Rapids and the surrounding areas. We’re genuinely sorry to hear that your experience has not met your expectations, and we appreciate your honesty. Your input helps us improve our agency and better serve our community. If you would be willing, please contact our office directly at 231-598-4302 or email us at darrick@insurebigrapids.com so we can address your concerns and ensure your needs are fully met. At Darrick Earegood State Farm, we strive to build long-term relationships based on trust, transparency, and personalized service. Thank you again for your review, and we hope to have the opportunity to resolve these issues and restore your confidence in our team."
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Jacob High

August 12, 2025

5  out of  5
rating by Jacob High
"Olivia did a great job I on the other hand I'm having a hard time with the paperwork"
We responded:
"Hi Jacob, thank you so much for your 5-star review of Darrick Earegood State Farm! We’re thrilled to hear Olivia provided you with excellent customer service. We understand that insurance paperwork can sometimes be overwhelming, and our team is always here to help make the process as smooth as possible. If you have any questions or need further assistance with your insurance documents, please don’t hesitate to reach out to our office. We appreciate your trust in Darrick Earegood State Farm for your insurance needs!"
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John Belcher

August 5, 2025

5  out of  5
rating by John Belcher
"I’ve always been on the fence about life insurance, but after talking to Brittney, she made the process so easy and simple and I would definitely recommend her for any insurance needs. She knows her stuff and you can tell she cares"
We responded:
"Thank you so much, John, for your 5-star review and for sharing your experience with Darrick Earegood State Farm! We're thrilled to hear that Brittney was able to make the process of obtaining life insurance easy and straightforward for you. At Darrick Earegood State Farm, our team is dedicated to helping clients find the best solutions for all their insurance needs, whether it's life insurance, auto insurance, or home insurance. We're proud to have knowledgeable agents like Brittney who truly care about our customers. Thank you for recommending our State Farm office, and please let us know if you ever need assistance with any insurance coverage in the future!"
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Blayne Brackett

July 24, 2025

5  out of  5
rating by Blayne Brackett
"Darrick was great helping update my policies to suit my needs! Very knowledgeable and great to work with!"
We responded:
"Thank you so much, Blayne, for your 5-star review! We’re thrilled to hear that Darrick was able to help update your State Farm insurance policies to best fit your needs. At Darrick Earegood State Farm, we pride ourselves on providing knowledgeable and friendly service for all your auto, home, and life insurance needs. If you ever have questions or need further assistance, our team in Big Rapids, Michigan is always here to help. Thanks again for trusting us with your insurance needs!"
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Robert Hiller

June 2, 2025

5  out of  5
rating by Robert Hiller
"This young lady was amazing. She helped me get my insurance started absolutely hassle free. She was curtious and very personable. Thank you again for everything."
We responded:
"Hi Robert, thank you so much for your wonderful 5-star review! We’re thrilled to hear that our team provided you with hassle-free assistance in starting your insurance coverage. At Darrick Earegood State Farm, we pride ourselves on offering personalized service, and we’re so glad our team member made your experience smooth and enjoyable. Whether it’s auto insurance, home insurance, or life insurance, we’re always here to help protect what matters most to you. If you ever need anything, don’t hesitate to reach out. Thank you for choosing Darrick Earegood State Farm for your insurance needs!"
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Lorena Voss

May 29, 2025

5  out of  5
rating by Lorena Voss
"He was so helpful! I really enjoy working with him! If I could give him more stars I would!"
We responded:
"Thank you so much for your glowing review, Lorena! 🌟 We're thrilled to hear that Darrick was so helpful and made your experience with Dan Earegood State Farm truly enjoyable. Providing exceptional customer service and personalized insurance solutions is our top priority, whether it's auto insurance, home insurance, life insurance, or any of your financial needs. Your kind words mean the world to us, and we're honored to have earned your trust. If you ever need assistance or have questions about your coverage, we're just a call away. Thank you for choosing Darrick Earegood State Farm for your insurance needs!"
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Terrie Johnson

May 8, 2025

5  out of  5
rating by Terrie Johnson
"Dan was very helpful in getting me life insurance, and car insurance as well! Very professional and it was a pleasure to work with him!"
We responded:
"Thank you, Terrie, for your glowing 5-star review! We're thrilled to hear that Dan provided you with excellent service in securing both life insurance and car insurance. At Darrick Earegood State Farm, we pride ourselves on offering personalized insurance solutions with a professional and customer-focused approach. It’s always a pleasure to help our clients protect what matters most. If you ever need assistance with your home insurance, business insurance, or have questions about other insurance products, we’re here to help. Thank you for trusting us with your insurance needs!"
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tammy sparks

May 7, 2025

5  out of  5
rating by tammy sparks
"Very informative took time to explain everything about my plan Great listener concerned about my future plans and to let ne know that I can always change my plans Thank you and very satisfied customer"
We responded:
"Thank you so much for your 5-star review, Tammy! We’re thrilled to hear about your positive experience with Darrick Earegood State Farm. Providing informative insurance consultations and taking the time to explain every detail of your insurance plan is a top priority for us. We’re committed to being a trusted State Farm agent who listens to your needs and helps you plan for a secure future. Our goal is to ensure that you feel confident and have the flexibility to adjust your plans as life changes. Your satisfaction as a valued customer means the world to us! If you ever have questions or need further assistance with your auto insurance, home insurance, or life insurance, don’t hesitate to reach out. Thank you for choosing Darrick Earegood State Farm for your insurance needs!"